Anonymous
map-marker Blue Point, New York

Totally unorganized and should be shut down.

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MagnaCare takes FORVER to get an MRI approved. My son needs an MRI of his neck for over a month now. He is 17, unable to live normally and they claim it takes 10 days to get an approval. A month later I am spending hours a day on hold trying to get a nurse to approve the MRI. I FINALLY get the approval and it is expired because it is only good for a month from the date of the request and it took them to long to approve it. There are no managers that you can speak to in the approval department. There are MAJOR flaws in their system. I would give is zero stars if I could.
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Carissa L Ckh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Coverage

I called last year to confirm if iui was covered they said yes but ivf is only covered 4 times. My doctor told me I had unlimited iui treatment according to them contracting the insurance.

I found out by getting billed. That ivf and iui are the same, and I was only covered for 4 and can no longer do an ivf. I had to play phone tag for two years to finally find out.

I would never have done iui if I was told it counted to my ivf coverage.

I had to call multiple about what was covered and what wasn't being told different information every time, and apparently it was all wrong info I was given. Now I have a bill I can't afford for something I thought was covered.

View full review
Loss:
$5000
Cons:
  • Giving different answers
  • Horrible customer service
  • Never giving straight answers

Preferred solution: Nothing I want them to gwt their stuff in order to prevent future mistakes

User's recommendation: Nope

Anonymous
map-marker Trumbull, Connecticut

Fake news / Fake Insurance

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I had knee replacement surgery, my am on disability. Tried for days to have someone call the Hospital Case worker back. Looking for rehabilitation information. After days finally a call back stating that MagnaCare Insurance doesn't cover any rehabilitation center coverage or in home coverage. Patients need to make their appointment and their own transportation. This explained to the MagnaCare representative that I'm am on disability and live alone. Basically I'm on my own ! I had this Insurance for over 40 years and being treated like that just didn't care. Horrible experience.
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Preferred solution: I need help !

User's recommendation: Beware !!,,

Anonymous
map-marker Trumbull, Connecticut

After reviewing the other reviews it's clear that this Insurance Company is the worst . Believe the reviews!

After paying into the this Insurance for over 40 Years, neither i or the Case Manager at the Hospital could get a call back or any response back Form Magnacare. I had Replacement Knee Surgery and needed to know what my Options are. Took days for an answer and finally MagnaCare come back with No Rehab Stay, No Home Care. I explained I live alone and scared of falling etc. They didn't care I needed to find my own way to rehab and basically on my own. This is a Horrible Company to deal with
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User's recommendation: Beware don't let your Company or individuals sign up with this company

Christine C Aro

Can not get any help

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The 24 hour med call goes unanswered.no one is helping me I'm worried about this coverage I had to take my son to the emergency room and needed to know if I had to let you know that we were going before we went.i hope this visit is covered.
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Cons:
  • Phone service
  • Lack of care

Preferred solution: I would like a good contact number and an explanation of my son's plan

User's recommendation: Stay away

Anonymous
map-marker New York, New York

They are consistent

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I have an eye Dr appt, I have never used this insurance for vision before. I'm expecting problems because it's MagnaCare. Sure enough, I'm not in the system, after I present my card, they find me and tell me "You're not covered." Horrible
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User's recommendation: Don't. Just don't.

Roslyn L Ufm

Dispute

More healthcare scams. They bill double write off half and then expect to get paid. Why shud an ambulance ride cost $3000?
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Preferred solution: Let the company propose a solution

User's recommendation: Tell congress to support a real national health system.

James S Jfx

I want to coverage at Magna Care Terminated

I want to discontinue my coverage at Magna Care because I no longer work at Shoprite and my new job has it's own health insurance. Please email me a letter terminating my coverage. Thank you.
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Preferred solution: Terminate my coverage.

SHAYNA P

I AM NOT A MEMBER

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I was under my mother's insurance when I was a child (obviously) and she had Magnacare from her job. Her job closed 12 YEARS AGO and I am unable to apply for insurance properly because I apparently under a current policy. I just had a baby and all of these issues only came to light when he was born. I am starting to think this insurance company is a scam because it is impossible to speak to a human *** being. Y'all need to answer my email or call me because this is insane. My mom lost her insurance with y'all when her job went bankrupt and closed, so tell me HOW I am under this predicament now?
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Cons:
  • Dealing with you idiots
  • Customer service

Preferred solution: CONTACT ME BECAUSE I NEED A LETTER STATING THAT I AM NOT A DAMN MEMBER

User's recommendation: JUST NO

Havyn Jgr
map-marker Tiruchi, Tamil Nadu

CLAIM STATUS

They are not getting the right tax ID number after that they simply cut the call .... need to contact the right person...
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Anonymous
map-marker The Bronx, New York

Need to speak

My daughter has affinity Medicaid and it is active but when I called affinity I was told that magnacare is now primary instead of affinity so its stopping me from taking my daughter to her doctors appointments because she doesnt have magnacare which is primary on her insurance when affinity is suppose to be primary
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Anonymous
map-marker Provo, Utah

Horrible Customer Service

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I cannot even get past their stupid automated system to talk with someone!
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User's recommendation: Not Recommrnded

Anonymous
map-marker The Bronx, New York

Cannot get in touch with anyone in this company

How do you get to speak with a customer service Representative? I've been calling different numbers for days, and I am never given the option to speak to a representative.
View full review

User's recommendation: Runnnnnnnnn

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Nadine T Tkd
map-marker Yaphank, New York

Explanation of benefits

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Hi ! I was a member in 2019 and I recieved a bill from quest. I would like a EOB please. My insurance ID is LFSC731215. My name is Nadine Francoise Tekdemir. Birthdate is 11/15/1992. I've tried calling customer service but I cant get through because I do not have my member ID card anymore. Please call me at 631 336**** or email nplacide2009@***.com. I just need the EOB so I can understand the bill. Thank you for your cooperation!
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Preferred solution: EOB

User's recommendation: Give them the option to speak to an agent even if they dont have a member ID

C Y

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You can NEVER talk to a human!! Go to another agency

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Phone system is horrible Cannot reach a human to ask simple questions
View full review
Reason of review:
Phone system very poor/no human contact

Preferred solution: Make it easier for your members to contact a human. Yeah, pay people a living wage.

1 comment
MagnaCare1

Hi Jaquetta, we are sorry you can't reach someone. If you send us an email at webcustomerservice@magnacare.com we see if we can solve the problem.

Kelly B Lyq
map-marker Hempstead, New York

Credit destroyed because they NEVER PAY!

Magnacare - Credit destroyed because they NEVER PAY!
I constantly get bills from providers stating that I still owe money and that it’s passed due. When I call Magna Care, they tell me it’s still processing and that they will pay it. It’s been 5 months of hearing this! I call again and they tell me they will put an urgent mark on it so it will process faster. Bills piling up, customer service is awful! You truly can’t get anywhere with this company. Worst insurance I have ever had in my life. I would rather go to the morgue in a body bag than to ever use this insurance again and deal with all of the hassle and stress.
View full review
Cons:
  • Lack of care
  • Not paying on time
  • No claim satus
Reason of review:
Problems with payment

Preferred solution: Pay the bills

2 comments
Guest

MAGNACARE IS

MagnaCareCares

Hello Kelly B. We are sorry you are having an issue with your health plan.

Please contact us at WebCustomerService@magnacare.com and we’ll help you figure out what’s going on.

Be sure to include your member ID number, date of birth, and a callback number. Thank you.

View more comments (1)

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